Delivery & returns
Everything you need to know about getting your order, and sending something back if it isn't right.
Delivery
| Service | Cost | Estimated time |
|---|---|---|
| Standard — orders under £75 | £3.95 | 2–4 working days |
| Standard — orders over £75 | Free | 2–4 working days |
| Selected items | Same rate — £3.95, or free over £75 | About 5 days |
Collect from our shop
Choose Collect from our shop in Sandbach at the checkout and there's nothing to pay for delivery. We'll email you as soon as your order is packed and ready — please wait for that email before setting off, as some items take a few days to reach the shop. Bring your order reference. The shop is at 11 Penda Way, Sandbach CW11 1GS, open Mon–Fri, 9am–5pm.
When your order will arrive
Most orders go out on the standard service above. A few lines take a little longer, and you never have to guess which: every product page carries its own estimated delivery date, and so does every line in your basket and at the checkout.
- You'll see that date before you pay — on the product page, in your basket and at the checkout.
- Delivery costs the same whatever is in your basket — £3.95, or free once your order passes £75.
- If your basket holds more than one delivery date, it may arrive in more than one parcel. You're only ever charged one delivery fee.
- You'll get a confirmation email with your order reference as soon as you check out, and a dispatch email when it leaves us.
- We currently ship to mainland UK. Highlands, islands and other remote postcodes may take an extra day or two.
- Once dispatched you can follow progress any time on Track my order.
Returns
Changed your mind, or the fit isn't right? You have 14 days from delivery to return unused items for a full refund.
What we can accept
- Items that are unused, unwashed and in their original condition, with all tags and packaging.
- Rugs and boots that have only been tried on indoors — please keep them clean and hair-free while checking the fit.
What we can't accept
- Items that have been worn, used outdoors, washed or altered.
- For hygiene reasons, certain base layers and grooming/consumable products once opened.
- Bits — they go in your horse's mouth, so once unsealed or tried we can't accept them back.
How to return
- Use our returns portal with your order reference and email. Pick the items, tell us why, and choose a refund or a swap to another size or colour we have in stock. It gives you the return address and a returns sheet to print and pop in the parcel.
- Prefer to talk to us? Email hello@discountequine.co.uk or use our contact form with your order reference and what you'd like to return.
- UK returns are free for faulty or incorrectly-supplied items; for change-of-mind returns the postage back to us is at your cost.
- Refunds are issued to your original payment method within 3–5 working days of us receiving the item.
Faulty item? Get in touch as soon as you spot it and we'll sort a replacement or full refund, including return postage. This doesn't affect your statutory rights.
Common questions
Can I change my delivery address after ordering?
If your order hasn't been dispatched yet, contact us quickly and we'll do our best to update it.
My item is the wrong size — can I swap it?
Yes. Return the original under the policy above and place a new order for the correct size. Check our size guides first to be sure.
Do you deliver outside the UK?
Not at the moment — we ship within mainland UK only.